Frequently asked questions

No. Watamu Foods supplies businesses only: grocery stores, restaurants, caterers and resellers. A resale certificate and Tax ID are required to open an account.

Complete the short application on our Open a Wholesale Account page. We review it within 1 to 2 business days and email your login once you are approved.

Trade prices are shown to approved account holders. If you would like pricing on a specific list first, send a quote request and we will reply within one business day.

Yes, $500 per order. You can mix products across categories to reach it.

We ship by pallet (LTL) or full truckload to all 50 states, and you can collect free from our New Albany, Indiana warehouse by appointment.

Yes. Frozen products travel in refrigerated trucks, so they stay frozen from our freezer to your door.

Orders confirmed by 4:00 pm Eastern ship the next business day, and delivery takes 1 to 7 days depending on location.

By Zelle, check, wire transfer or ACH, paid in full before your order is dispatched.

Yes. Message +1 502-705-3313 with your list and we will confirm availability and send a quotation.

Claims must be made at delivery. Note the problem on the delivery receipt before signing, and send us photos the same day. We credit or replace confirmed shortages and transit damage.

Food cannot be returned once it has left our control, except for our errors, hidden defects reported within 48 hours, recalls, and approved returns of unopened ambient goods. See our Ordering, Delivery and Payment page for the full policy.

Stock is batch-tracked and picked on a first-expiry-first-out basis, so you receive the freshest dates we hold.

Often, yes. Send us the brand and pack size through Request a Quote.