Food safety and quality
The products we sell end up on our customers’ shelves and plates. Here is how we look after them between the port and your door.
Storage in three temperature zones
Our New Albany warehouse holds ambient, chilled and frozen stock. Frozen orders travel in refrigerated trucks so the cold chain is kept to your door.
Traceability and rotation
Every receipt is logged in our inventory system with its batch and expiry date. Orders are picked first-expiry-first-out, and we can trace any batch back to its supplier and forward to the customers who received it, which makes a fast, targeted recall possible.
Sourcing and labelling
We buy from established producers in Rwanda, Uganda, Kenya, Tanzania and the Republic of the Congo, and prepare English-language labelling for the US market.
Product standards
We only list products that can be legally sold in the United States. We do not sell unregistered pesticides, prescription-only medicines or skin-lightening products.
Quality concerns and recalls
If you have a concern about a product, contact us at sales@watamufoods.com or +1 502-705-3313 with the product name and batch or lot number. We act on every report the same business day, and in a recall we contact affected customers directly and issue full credit.
Questions about a product?
Ask us for origin, storage or labelling details on any line we carry.