Ordering, delivery and payment
Everything you need to know before your first order. If something is not covered here, call or WhatsApp us on +1 502-705-3313.
How to order
Online
Log in, add cases to your cart and check out. Your order goes straight into our system, and we send an invoice with payment details.
Phone or WhatsApp
Send your list during business hours and we will confirm availability and send a quotation.
Order cut-off
Orders confirmed by 4:00 pm Eastern ship, or are ready for pickup, the next business day.
Minimum order
The minimum order is $500. Mixed cases across categories count toward the minimum.
Delivery options
| Option | Best for | Details |
|---|---|---|
| Warehouse pickup | Local stores and restaurants | Free, by appointment, at 331 Park E Blvd, New Albany, IN 47150. Mon to Fri 9:00 am to 5:00 pm Eastern; Saturday by appointment. |
| Pallet / LTL freight | Mid-size orders anywhere in all 50 states | Pallets from 200 to 2,500 lb. Freight is quoted when we confirm your order. Delivery takes 1 to 7 days depending on location. |
| Full truckload | Distributors and bulk buyers | Quoted per load. Dry and refrigerated trucks available. |
| Frozen goods | Freezer customers | Shipped in refrigerated trucks so products stay frozen in transit. |
Payment
We accept Zelle, check, wire transfer and ACH. Payment is due in full before your order is dispatched or released for pickup.
Receiving your order
Please count cases and check for damage before signing the delivery receipt. Claims must be made at delivery: record any shortage or damage on the receipt, then send photos to sales@watamufoods.com or on WhatsApp the same day. We cannot accept claims that were not noted at delivery.
Returns policy
Because we sell food, we cannot take back products once they have left our control, except in the cases below. This protects every customer from receiving stock someone else has stored.
| Situation | How to report | What we do |
|---|---|---|
| Shortage or visible damage | Note it on the delivery receipt before signing; photos the same day | Credit or replace the affected cases |
| Wrong product shipped (our error) | At delivery, or within 24 hours with photos of the labels | We collect it at our cost, and credit or replace it |
| Hidden quality defect (spoiled inside a sealed case, short-dated on arrival) | Within 48 hours of delivery, with photos and the batch or lot number | Credit or replace after review. We may ask you to hold the product for collection |
| Product recall | We contact you | Full credit for affected batches, and we arrange collection |
| Ordered by mistake (ambient goods only) | Within 7 days, by email before sending anything back | Only with our written approval: unopened, resaleable, at least 6 months' shelf life. You pay return freight plus a 15% restocking fee |
| Frozen or chilled goods ordered by mistake | Not applicable | Not returnable once delivered, because the cold chain cannot be verified |
Resolutions are issued as a credit to your account or as replacement stock on your next order. Because payment is taken before dispatch, a cash refund applies only if you close your account. Nothing may be returned without a return authorisation number from us.
Ready to place your first order?
Open an account, or send us your list and we will quote prices and freight.